About the Role
A Direct Sales Agent is the first point of contact for customers. The main tasks include delivering top-notch customer service, selling insurance products to prospects, and helping existing clients with policy questions. This role demands a mix of sales expertise, customer care abilities, and a solid understanding of insurance products and regulations.
Key Responsibilities
- Achieve Sales Targets: Meet or exceed sales targets while ensuring excellent customer service.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell relevant products.
- Customer Interaction Management: Handle customer inquiries through multiple channels, including phone calls, online chats, emails, and in-person interactions.
- Product Guidance: Provide clear explanations of product benefits, procedures, and terms.
- Product Recommendations: Recommend suitable products based on customer needs and preferences.
- Renewals and Follow-Ups: Conduct outbound calls for policy renewals and follow-ups.
- Application Processing: Process insurance applications and renewals accurately and efficiently.
- Case Assessment & Premium Determination: Evaluate insurance cases and determine the appropriate premium.
- Industry Awareness: Stay updated on insurance industry trends, products, and regulations.
- Policy Compliance: Adhere strictly to company policies and guidelines.
- Proactive Customer Engagement: Engage proactively with customers to exceed expectations and enhance satisfaction.
Key Skills & Competencies
- Sales Growth & Target Achievement: Proven ability to drive sales, achieve targets, and generate revenue.
- Customer Acquisition & Retention: Strong skills in acquiring new customers and maintaining long-term relationships.
- Communication & Negotiation: Excellent verbal and written communication skills in both Arabic and English; persuasive and confident in sales discussions.
- Product & Market Knowledge: Good understanding of AWNIC products, services, insurance regulations, and market trends.
- Teamwork & Collaboration: Strong team player, capable of working effectively in both in-office and remote environments.
- Initiative & Problem Solving: Shows initiative, good judgment, and the ability to make informed decisions.
- Organized & Detail-Oriented: Systematic, logical, and attentive to details in all tasks.
Preferred Qualifications
- Bachelor's degree (mandatory).
- Fluency in both Arabic and English (spoken and written).
- Minimum 2 years of sales experience.
- Motor insurance and customer service experience is preferred.
- The role requires working onsite from the office.
Job Requirements
- Job location: Dubai and Sharjah. Candidates from any emirate who are willing to relocate or work in Dubai and Sharjah are welcome to apply.
- Remuneration: Salary + attractive incentives.
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